The following Shipping Policy only applies to online purchases made through http://www.divawalk.com website and app.
- We strive to deliver products purchased from DIVAWALK in excellent condition and in the fastest time possible. All Orders of Rs. 899/- or more, we will deliver the order to your doorstep free of cost. A express shipping fee of Rs. 80/- will be applicable to the orders under Rs. 899.
a. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including payment gateway charges , and any shipping fees.
b. If you return an order delivered to you, shipping fee will not be refunded, even if you were initially not charged any delivery charges. Fixed delivery charge of Rs. 80 + (Payment Gateway Charges) are non-refundable in case you decide to return the order after delivery.
*Order value is calculated after applying discounts / VAT / GST or any other applicable charges.
- To track your order please tap on “Track Order” section under main menu of App or “Track Order” link in the footer of our website.
- All orders placed on DIVAWALK are dispatched through our logistics partner shiprocket or through other courier partners such as Blue Dart, Delhivery, Ekart Etc.
- Currently we ship only across India.
- If you have received a partial item/partial order or an Untenanted/Void packet. Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained.
- Whilst we investigate, request you to please make note of the below pointers:
You may not be for a replacement or refund, if you falls in any of the scenarios stated below:
- Please do not use the item for which claim is being raised.
- You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario)
- The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the you.
- .The replacement or refund (incase we don’t have any stock for concerned items) for prepaid/Cash on delivery orders will be done after the investigation.
- Failure to provide adequate information about the case. Failure to provide snapshots of the packet, product and box(if any).
- If a pilferage delivery was received, pilferage claims must be made the same day. You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
- You have used the item for which claim was raised.